Effective 13 July 2026 · Dr. Shaurya Garg, MD Psychiatry (AIIMS New Delhi)

Policy

Cancellation & Refund Policy

This policy applies to online and in-person consultations, to the Self Profile and to the ADHD assessment pathway. Payment requests a service. A consultation slot is reserved when the clinic confirms your appointment time. For assessment packages, suitability is checked before private access is issued. Please read the service-specific terms below before paying.

Rescheduling

• An appointment may be rescheduled once, provided the request is made at least 24 hours before the scheduled time, on WhatsApp or by email.
• A reschedule requested with less than 24 hours' notice, or a second reschedule of the same booking, cannot be guaranteed and is at the clinician's discretion.
• Rescheduling moves your existing payment to the new appointment. It does not create a refund.

Cancellations and missed appointments

• Consultation fees are non-refundable once an appointment is confirmed, because the slot is reserved and held for you.
• A no-show, or a cancellation made within 24 hours of the appointment, is treated as a completed booking and is not refunded or carried forward.
• Arriving significantly late may shorten the available consultation time; the fee remains unchanged.

The Self Profile

• The Self Profile fee is non-refundable once the assessment access link has been issued or clinician review has begun, as the work and time have then been committed.

The ADHD assessment pathway

• Payment requests the assessment. Before the private assessment link is sent, the clinic checks that a structured ADHD assessment is clinically appropriate for you.
• If the clinic decides it is not appropriate, or is unable to offer it, the fee is refunded in full. Nothing is deducted. If the clinic cannot provide a paid service, contact us to arrange a refund.
• The package covers assessment, clinician review, a written report and a 30-minute consultation, including discussion of practical strategies where appropriate. The report may support ADHD, not currently support it, or recommend further assessment. A particular diagnosis, prescription or certificate is not guaranteed. Once the private assessment link has been issued, the fee is non-refundable, as the assessment, the clinical review time and the report have then been committed.
• The consultation included in the pathway follows the rescheduling and missed-appointment terms above.
• Choosing the online pathway does not entitle you to a stimulant prescription. Indian telemedicine rules do not permit stimulant medication to be prescribed in a teleconsultation, and this is stated before payment. It is not a ground for refund after the assessment link has been issued.

International bookings

• Payment requests an appointment. International sessions may include psychoeducation and practical guidance. The clinic confirms the scope of your session for your location before confirming the appointment; clinical care and prescriptions depend on local requirements. If a suitable session cannot be offered, your payment is refunded in full, including any Razorpay processing / convenience fee you paid.
• Refunds return the amount paid in Indian rupees to the original payment method. Your bank's own currency conversion or international transaction charges may not be recoverable, and exchange-rate changes may affect the amount credited in your card's currency.

Refunds

• Outside the specific situations described in this policy, payments are not refundable.
• Duplicate or failed payments: if you are charged more than once, or money is debited for a payment that did not complete, the excess is refunded in full once verified from the payment records.
• Genuine emergencies: in exceptional, documented circumstances that genuinely prevented both attendance and timely notice, a one-time reschedule may be offered as a goodwill measure, at the clinician's sole discretion. This is a reschedule, not a refund.
• Where a refund is made, it is returned to the original payment method, ordinarily within 7 to 10 business days. A full refund includes any Razorpay processing / convenience fee and tax on that fee that you paid at checkout.

How to request a change

To reschedule, or to raise a duplicate-payment or emergency request, message WhatsApp +91 70119 15378 or email contact@drshauryagarg.com with your name and the UPI or payment reference. Requests are reviewed personally.