Effective 13 July 2026 · Dr. Shaurya Garg, MD Psychiatry (AIIMS New Delhi)

Policy

Cancellation & Refund Policy

This policy applies to online and in-person consultations and to the Self Profile. When you make a payment, you are reserving clinical time and a dedicated appointment slot. Because that time is set aside specifically for you and cannot be reassigned at short notice, the terms below are deliberately firm. Please read them before paying.

Rescheduling

• An appointment may be rescheduled once, provided the request is made at least 24 hours before the scheduled time, on WhatsApp or by email.
• A reschedule requested with less than 24 hours' notice, or a second reschedule of the same booking, cannot be guaranteed and is at the clinician's discretion.
• Rescheduling moves your existing payment to the new appointment. It does not create a refund.

Cancellations and missed appointments

• Consultation fees are non-refundable once an appointment is confirmed, because the slot is reserved and held for you.
• A no-show, or a cancellation made within 24 hours of the appointment, is treated as a completed booking and is not refunded or carried forward.
• Arriving significantly late may shorten the available consultation time; the fee remains unchanged.

The Self Profile

• The Self Profile fee is non-refundable once the assessment access link has been issued or clinician review has begun, as the work and time have then been committed.

Refunds

• Outside the specific situations below, payments are not refundable.
• Duplicate or failed payments: if you are charged more than once, or money is debited for a payment that did not complete, the excess is refunded in full once verified from the payment records.
• Genuine emergencies: in exceptional, documented circumstances that genuinely prevented both attendance and timely notice, a one-time reschedule may be offered as a goodwill measure, at the clinician's sole discretion. This is a reschedule, not a refund.
• Where a refund is made, it is returned to the original payment method, ordinarily within 7 to 10 business days.

How to request a change

To reschedule, or to raise a duplicate-payment or emergency request, message WhatsApp +91 70119 15378 or email contact@drshauryagarg.com with your name and the UPI or payment reference. Requests are reviewed personally.